XENON provides a one-stop full service portfolio to ensure the constant availability of automation plants.

 Contact  Troubleshooting

Service Hotline

+49 351 40209-888


Service hours

Mon. - Fri.: 8 a.m. to 5 p.m. 

Report an incident as PDF File


 Phone Support Remote Diagnostics/Maintenance
  • Assistance with troubleshooting in the event of disruptions
  • support provided by a service technician
  • Remote maintenance access by VPN
  • software adjustments via remote diagnostics
  • development of customer-specific remote access channels


 Cyclic Maintenance  Repair/Maintenance
  • status analysis
  • review of performance metrics
  • determination of preventative repairs
  • Immediate repairs in the event of a fault,
  • scheduled replacement of expendable parts
 Spare Parts Management  Machine Extensions
  • Creation of packages for replacements and spare parts
  • sale of wear parts
  • Process-specific extensions
  • modernization of XENON facilities


 Relocation of Machines  Extended Customer Services
  • Disassembly and reassembly of XENON machines
  • packaging and transport
  • 24/7 on-call service
  • emergency deployment in case of machine standstill

Your Point of Contact

Service hours
Mon. thru Fri.: 8 a.m. to 5 p.m.

Jörg Stelzner

Service Manager

+49 351 40209-888